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FAQ

When will my order be shipped?

Orders are usually processed within 2-5 business days. As a small business, everything is packed with lots of love, so thank you for your patience ♡

Do you ship internationally?

Yes, cutie! Shipping costs and delivery times will be calculated at checkout depending on your location ♡

How long does shipping take?

Shipping times vary depending on where you live, but you´ll receive a confirmation once your order is on the way ♡

Can I track my order?

If tracking is available for your shipping option, you´ll receive a tracking link via email ♡

Do you accept returns or exchange?

Due to the nature of small business items, I currently don´t accept returns or exchanges. But if something arrives damaged, please reach out to me ♡

My order arrived damaged - what do I do?

Oh no! Please send me a message with photos and I´ll make it right ♡

Can I cancel or change my order?

If your order hasn´t been shipped yet, I´ll do my best! Just contact me as soon as possible ♡

Are your products handmade?

All items are designed with lots of love by me, Jennie ♡

How can I contact you?

You can reach me anytime at hello@byjmkshop.com or via Instagram DM ♡